Introduction
Recently, Intel has made headlines for deciding not to recall its 13th and 14th generation CPUs despite a significant elevated voltage issue affecting all 65W or higher base power models. The Verge conducted an in-depth inquiry into the matter, and the responses from Intel were less than reassuring for many users.
Details on the Issue
The elevated voltage issue does not mean that all affected CPUs will fail. However, Intel acknowledges the problem and suggests that a microcode update will address the issue for CPUs that have not yet shown any signs of instability. Unfortunately, for those already experiencing stability problems, Intel only offers a lukewarm assurance that the patch “may provide some instability improvements.” Users facing issues are encouraged to contact Intel’s customer support for further assistance.
Microcode Update Challenges
Intel plans to integrate the microcode update into new CPUs, but this offers little solace to those who already own affected models. While Intel appears to be replacing degraded chips, there’s no certainty that these replacements will come with the microcode update. The company has requested its OEM partners to apply the update before shipping new products, which is expected to happen by early to mid-August. However, it remains unclear when BIOS/UEFI updates will be available for end users to install this critical patch themselves.
Consumer Concerns
Intel has not confirmed whether it will extend warranties for the affected CPUs. Moreover, consumers are left in the dark about the specifics needed to request an RMA for a faulty chip. The company also shows no intention of halting sales of the problematic CPUs. As a result, those planning to build new systems using these CPUs might want to delay their projects until their motherboard manufacturers release BIOS/UEFI updates containing the microcode patch.
Conclusion
For those seeking more detailed information, The Verge has published the full set of questions and answers from Intel. At this point, Intel seems to be treating the elevated voltage issue as a standard support problem rather than a crisis, leaving many consumers in a state of uncertainty.
